1. Log in to your account.
2. Click Settings > Profile
3. Make the changes.
4. Click Save

Verification of person identified as the account holder:

• Government / National ID
• Passport
• Driver’s License

Information on the submitted documents must be current and clearly visible. Up to 2 pieces of identification may be required.

Verification of account holder’s address:

• Utility bill (e.g., gas, electric, water, cable, phone)
• Financial statement
• National ID
• Government issued documents (e.g., tax bills, balancing statements)

Full name, address, and document validity (dated within the last 12 months) must be clearly visible.

If the submitted documents meet the above requirements, verification will be within 2 business days. We will send you an email if additional information is required.

• Utility bills (e.g., gas, electric, water, internet, landline phone)
• Bank or credit card statements
• Tax assessments
• Local government letters confirming address

No. The name on your profile must match your documents and be your legal given name.

Note: Changes made to your account profile may retrigger account verification.

MM/DD/YYYY

Please allow us time to review the documents. We will contact you if any additional information is required and send you an email notification once the review is successful.

No, original documents must be scanned and uploaded.

If you are trying to upload a photo of a required document and it is too big, save as .png or .jpeg to reduce the size. The file size should be under 4MB.

No, only a valid and current government-issued ID should be submitted. Any expired document submitted will be rejected.

Yes. The address on your account (under Settings > Profile) needs to be exactly the same.

If you are not able to update your profile address, please contact StockX directly.

You can obtain your bank information from your financial institution, a bank statement, or by referring to the details on the bottom of your checks.

In the United States and Canada, your account information will be displayed as shown on the sample checks below:

U.S. Accounts:

Canadian Accounts:

1. Log in to your account.
2. Click Payout
3. On the Payout Center, click Action > Update
4. Update your account information.
5. Click Continue
6. Review your profile information and make updates if required.
7. Click Confirm

1. Log in to your account.
2. Click History
3. Select a date range* and specify the transaction type.
4. Click Search

* Maximum search history is 365 days.

1. Log in to your account.
2. Click Payout
3. On the Payout Center, click Action > Update next to your previously saved PayPal payout method.
4. Enter the new email then click Continue
5. Double check that the updated email was entered correctly then click Confirm to save the changes.
6. After you've updated your payout method, you will need to verify this change via a verification email, which will be sent soon after you update your payout method. Once you locate and open this email, click Click Here To Verify

Please note that your updated payout method will not be active until you verify the update in this verification email.

Payouts go through various stages while being processed. Updates are noted on your account to keep you apprised of your funds and when you can expect them.

The Receipt ID is a record of the transaction which can be referenced when contacting customer support.

1. Log in to your account.
2. Click History
3. Click on the transaction description to view the details.

Note: For security reasons, only the last four digits of your account information will be displayed.

As part of our compliance program, we may require that you provide some additional information in order for you to continue to receive funds. For security reasons, we will not ask you to provide or verify personal information via email. Please visit your account to update your information and follow steps to review your personal information.

Our goal is to send your funds to you as quickly as possible. However, once the payout has cleared our systems, processing times can vary according to the receiving bank and any intermediary financial institutions involved in the transaction. Depending on your country and region, some payouts may take longer than others to be received.

If you have initiated multiple payouts from your account, you will receive separate notifications for each payout.

After a payout has been processed, the destination account cannot be changed. However, you can update the destination account for future payouts by following these steps:

1. Log in to your account
2. Click Payout
3. On the Payout Center, click Action > Update
4. Update the information
5. Click Confirm
6. After you've updated your destination account, you will need to verify this change via a verification email, which will be sent soon after you make the update. Once you locate and open this email, click Click Here To Verify

Please note that your updated payout method will not be active until you verify the update in this verification email.

When a payout is initiated, the funds will be deducted from your account balance along with any applicable payout fees.

For wire payouts, the recipient bank may impose additional processing fees which will be deducted from the payout amount.

You can contact us here.